Wool & Yarn Shop

Your Online Yarn Shop

Payment, Returns & Shipping

• Policies

 Payment Information
Payments are made to Angel Yarns using WorldPay and is 128bit encrypted and completely secure.
All customer details are encrypted so you can enter your information with confidence.
Payments made in US Dollars and Euros are converted by WorldPay at the going exchange rate.

Approximate US$ prices shown throughout the web site are for example only and should be used as a guide only.

Orders delivered outside of the European Union are Free from VAT, please tick the VAT Deduction box during checkout.

 Shipping Information
Goods are sent by Royal Mail, Parceline or Priority Airmail and UK yarn orders over £100.00 have free shipping.
Provided your item is in stock we will normally dispatch your order within 2 business days, please allow 15 days before contacting us. Should your item not be in stock we will inform you by email and place it on back-order - if on backorder please allow between 10 to 28 days for delivery. (Please note that Rowan, Jaeger, Debbie Bliss, Opal, GGH, Sirdar and Regia products which are not in stock can be dispatched usually within 7 working days, although Noro, Addi and Angora products can take up to 28 days for delivery).

Returns

Customers located in the European Union have the right to cancel an order within seven working days of purchase or within seven working days of receipt of the goods after the date the item is delivered (whichever is the longer).

Should you wish to cancel your purchase within seven working days, please contact us in writing, either by letter, fax or email - telephone cancellations are not accepted - and we will provide you with a returns number. All items must be appropriately packaged and returned so that we receive unused in the original packaging in a saleable condition along with the invoice and returns number to:

Angel Yarns Returns No. (Please quote Returns number here)
Angel House
77 North Street
Portslade
East Sussex
BN41 1DZ
England

We cannot accept liability for returned goods lost or damaged during transit. You are advised to wrap the product carefully to avoid damage and to return goods by recorded delivery, registered post or by courier. Proof of postage will not be accepted as proof of delivery. The cost of returning goods will be borne by you. Cost of return of goods cancelled after dispatch will be borne by you.

You can expect a refund in the same form of payment originally used for purchase within 30 days after we receive your return or 7 day cancellation notice. Shipping and Handling charges will not be refunded for (1) undeliverable packages (including those for which the shipper cannot locate the customer, resulting in the order being returned to sender or abandoned), (2) deliveries that are refused (including instances in which the customer is unwilling to pay any applicable taxes or duties which results in the order being returned to sender or abandoned) or (3) orders cancelled after the goods have been shipped. All undeliverable or refused orders will be treated as a return, with the same policy applied as returned items.

In the unlikely event that you receive damaged goods, please notify us in writing (or by email) within 28 days of receipt and goods will be re-dispatched on return of faulty items.

Where a 'free shipping' order is part or fully returned or part cancelled Angel Yarns reserve the right to charge shipping pro rata should the order value fall below the prevailing free shipping rate.

Exchanges

Please contact us for an exchange number.

Exchanges should be sent to the following address:

Angel Yarns Exchange No. (Please quote Exchange number here)
Angel House
77 North Street
Portslade
East Sussex
BN41 1DZ
England

Exchanges to another colour, size etc incur a £2.50 re-stocking and re-shipping fee, please enclose a cheque/postal order to this value made payable to Fin Wear. We keep the prices as low as possible and the re-stocking fee is there to cover the extra work we have to do to handle returns, it also goes some way to cover the banks commission charges from the original purchase that are never refunded to us.